When I left university, I went on a working holiday and to visit my brother. I haven’t seen him for a while, and I thought it would be a great opportunity before starting my adult life. I just finished a degree in Hospitality Management with linguistics and I believed that when I return, I will put whatever I’d learnt into practice and get a job. But I didn’t return. I fell in love with the area, the beautiful countryside and the people. I stayed and looked for work, at first as a driver and then as a supervisor at a laundry business. I loved the job but after a while, thought I might do better to apply the skills and knowledge, I’d picked up doing my degree. This led me back to the hospitality industry working for one of the UK’s largest leisure brands, where I became general manager. ​After a few years, I looked for a new challenge and started working as a translator at a call centre, specialising in lead generation for the mortgage and finance sector. It was fascinating to see the similarities between the hospitality and financial industries. The two are often seen as diametrically opposed, while clearly, both are focused on service and customers satisfaction. I quickly saw that I could offer tangible help to people, which is how I stepped on the path of becoming a mortgage broker. ​I studied for the exams and applied for trainee roles at national estate agents. I was successful, and the rest, as they say, is history.   ​I soon became one of the company’s top advisers for business generation and customer satisfaction. During this time I was repeatedly approached by small, independent mortgage brokers.  I finally made the leap as I had realised being truly independent was better for me and my clients. I also knew I wanted to have my own business and saw this opportunity as another great stepping stone towards that. ​It’s rare in life to find that someone who is really good at their job has only done that one job. Far more often it’s the accumulation of different experiences that gives them the dynamism and drive that makes them a top performer, someone with a secure future. I’d like to think this is true of me. My roundabout route to where I am today has taken me to interesting jobs in which I have learnt that honesty, hard work and initiative are pre-requisites to success. I’ve also learnt that putting clients first and offering a professional, carefully tailored service helps them achieve their goals – and mine. A secure future is about long-term financial freedom, which I believe is something everyone deserves.

As an Equity Release broker and a proud member of the Equity Release Council, nothing brings me more joy than finding the perfect solution for my clients. Adhering to the Council's strict code of conduct ensures that I always act in the best interest of my clients, providing them with the highest standards of professionalism, transparency, and customer service. Being able to help my clients achieve their retirement goals and improve their quality of life in a safe and responsible manner is what drives me to provide the best possible advice and support. I have been in the Mortgage and Finance Industry since 1988, based in Southbourne, Bournemouth and cover nationwide. I take pride in my level of knowledge of the market and customer service.

I enrolled at Bournemouth University to study International Business and Management but needed to support myself and simultaneously started to work in a private care home. It gave me the flexibility I needed and was a job that really appealed to me. Working and studying wasn’t easy, but the experiences taught me how to deal well with difficult situations and manage my time well. During this time, I have had to help clients through difficult periods of their life, and I learnt how to keep calm and find solutions to lots of different problems. I have also gained knowledge on how to deal with complexities nobody would normally encounter, and the support required to ease the burden on families in times of real distress. I found keeping calm is the best way to handle these situations, and it has helped me maintain good relationships with my clients as well as maintain professional boundaries. I wanted to utilise my degree and joined True Solution Mortgages, a locally well-respected company and am currently studying towards my mortgage broker qualifications. My will to assist everyone on their journey of getting a dream home, finding a new one or just keeping their family secure motivates me every day. Being involved from the early application stages to completion is very fulfilling, along with the strong values and reputation in the industry of True Solution is a privilege to be part of.

After successfully completing my apprenticeship in Business Administration, I knew it was time to take the next step in my career. With my prior experience in the estate agent industry, I have gained valuable insight into the sales process and the importance of having a solid team and trusted professional relationships in place to facilitate smooth transactions. My previous roles have taught me how to deal with difficult situations and find creative solutions. Whether it is dealing with clients who are emotionally attached to their family home, handling last-minute purchaser withdrawals, or resolving issues with delayed bank transfers, I have learned how to adapt to my clients' needs and provide effective solutions. One of the crucial lessons I learned during my time in the estate agency was the importance of building and maintaining trust with brokers, agents, and solicitors. A collaborative approach, where everyone works together seamlessly, can make all the difference in turning a potentially stressful situation into an enjoyable experience for clients. Joining the True Solution, I immediately felt the trust our clients have in us as a company. Our strong professional collaboration strategies and caring approach create a positive experience for every client. I absolutely love helping others and my ultimate career goal is to become an advisor. Right now, I'm focused on building my skills and gaining experience in my current role, so that I can achieve my long-term objective. It's all driven by my passion for making a positive impact in people's lives! I am proud to be a part of the True Solution team, and I look forward to continuing to provide excellent service to all our clients.

Thrilled to introduce Elizabeth to the True Solution Mortgages team! In 2016, she earned her Certificate in Mortgage Advice and Practice (CeMAP), showing her commitment to excellence in the mortgage field. Before becoming a whole-of-market mortgage broker, Elizabeth worked for a National Developer, helping with property part exchange and moving schemes. She also has years of experience as an estate agent, giving her a solid understanding of buying and selling processes. Elizabeth's interest in mortgage advising began while working as an estate agent. She started her financial career in an independent brokerage to offer unbiased advice without any lender restrictions. Whether assisting first-time buyers stepping onto the property ladder or helping investors with buy-to-let portfolios, Elizabeth loves helping people achieve their real estate goals. Customer service is a top priority for Elizabeth, aligning with True Solutions Mortgages' values of transparency, building long-term relationships, and quick, effective communication. With Elizabeth on the team, clients can expect a knowledgeable professional who is passionate about delivering excellent service in the mortgage world.