My path into financial services was not a straight one, but it shaped the adviser and business owner I am today. After graduating with a degree in Hospitality Management with linguistics, I travelled to visit my brother before starting what I thought would be my “real” career. Instead, I fell in love with the countryside, the people and life on the beautiful South Coast — and decided to stay. My early career was in hospitality, where I eventually became a general manager for one of the United Kingdom’s largest leisure brands. That experience taught me something I still carry into my work today: great service comes from listening carefully, understanding people and taking responsibility for the outcome. When I later moved into the financial sector and qualified as a mortgage adviser, I quickly realised that mortgages are not really about numbers or products. They are about people’s lives, their families and the future they are trying to build. That belief eventually led me to create True Solution Mortgages. From the very beginning, the aim was simple: to build long term relationships with clients, not short term transactions. Whether someone is buying their first home, moving up the ladder or building a property portfolio, my focus is always the same — providing clear advice, honest guidance and support that lasts well beyond the initial mortgage. I believe good advice should feel like a partnership built on trust, where clients know they have someone firmly on their side when making some of the biggest financial decisions of their lives.

As an Equity Release broker and a proud member of the Equity Release Council, nothing brings me more joy than finding the perfect solution for my clients. Adhering to the Council's strict code of conduct ensures that I always act in the best interest of my clients, providing them with the highest standards of professionalism, transparency, and customer service. Being able to help my clients achieve their retirement goals and improve their quality of life in a safe and responsible manner is what drives me to provide the best possible advice and support. I have been in the Mortgage and Finance Industry since 1988, based in Southbourne, Bournemouth and cover nationwide. I take pride in my level of knowledge of the market and customer service.

I enrolled at Bournemouth University to study International Business and Management but needed to support myself and simultaneously started to work in a private care home. It gave me the flexibility I needed and was a job that really appealed to me. Working and studying wasn’t easy, but the experiences taught me how to deal well with difficult situations and manage my time well. During this time, I have had to help clients through difficult periods of their life, and I learnt how to keep calm and find solutions to lots of different problems. I have also gained knowledge on how to deal with complexities nobody would normally encounter, and the support required to ease the burden on families in times of real distress. I found keeping calm is the best way to handle these situations, and it has helped me maintain good relationships with my clients as well as maintain professional boundaries. I wanted to utilise my degree and joined True Solution Mortgages, a locally well-respected company and am currently studying towards my mortgage broker qualifications. My will to assist everyone on their journey of getting a dream home, finding a new one or just keeping their family secure motivates me every day. Being involved from the early application stages to completion is very fulfilling, along with the strong values and reputation in the industry of True Solution is a privilege to be part of.

After successfully completing my apprenticeship in Business Administration, I knew it was time to take the next step in my career. With my prior experience in the estate agent industry, I have gained valuable insight into the sales process and the importance of having a solid team and trusted professional relationships in place to facilitate smooth transactions. My previous roles have taught me how to deal with difficult situations and find creative solutions. Whether it is dealing with clients who are emotionally attached to their family home, handling last-minute purchaser withdrawals, or resolving issues with delayed bank transfers, I have learned how to adapt to my clients' needs and provide effective solutions. One of the crucial lessons I learned during my time in the estate agency was the importance of building and maintaining trust with brokers, agents, and solicitors. A collaborative approach, where everyone works together seamlessly, can make all the difference in turning a potentially stressful situation into an enjoyable experience for clients. Joining the True Solution, I immediately felt the trust our clients have in us as a company. Our strong professional collaboration strategies and caring approach create a positive experience for every client. I absolutely love helping others and my ultimate career goal is to become an advisor. Right now, I'm focused on building my skills and gaining experience in my current role, so that I can achieve my long-term objective. It's all driven by my passion for making a positive impact in people's lives! I am proud to be a part of the True Solution team, and I look forward to continuing to provide excellent service to all our clients.

With a strong background in property and finance, I bring a well rounded understanding of the home buying journey to my role as a mortgage adviser at True Solution Mortgages. In 2016, I achieved my Certificate in Mortgage Advice and Practice (CeMAP), marking the start of my career in mortgage advice. Before becoming a whole of market mortgage broker, I worked for a national property developer, supporting clients with part exchange and moving schemes. I also spent several years working as an estate agent, which gave me valuable insight into the buying and selling process. My interest in mortgage advising first developed while working in estate agency, where I saw how important clear, independent guidance can be during such an important life decision. I chose to build my career within independent brokerages so I could offer clients unbiased advice without being restricted to a limited panel of lenders. I particularly enjoy helping first time buyers take their first step onto the property ladder, as well as supporting property investors in building and managing their portfolios. Providing excellent client service is very important to me. I believe in clear communication, building long term relationships and making the mortgage process as smooth and straightforward as possible. Outside of work, I enjoy spending time with my family and making the most of the outdoors.

I have worked in the property industry for many years, spending the last 10 as a dedicated Property Manager. During this time, I supported clients through all kinds of property journeys and, as an ARLA qualified professional, I ensured they received reliable, compliant, and practical guidance. My move into mortgage and protection advice was inspired by my own experience of buying a home. I saw first-hand how valuable good advice and support can be, and how overwhelming the process can feel without it. With a longstanding background in property and a genuine passion for helping people, I am proud to guide others through some of the most important financial decisions of their lives – whether that is buying a first home, remortgaging, investing in a rental property, or protecting what matters most.

With over 22 years of experience in the insurance industry, I specialise in Life Insurance, Critical Illness Cover and Income Protection, helping families and homeowners put the right protection in place for their future. I work closely with the team at True Solution Mortgages to ensure clients receive expert guidance when it comes to protecting their home, income and family. As part of Pride Protect, I focus specifically on designing protection solutions that complement the mortgage advice clients receive. I am passionate about making protection straightforward and accessible. I take the time to understand your circumstances and provide clear, practical advice so you can make informed decisions with confidence and peace of mind. Outside of work, I enjoy horse riding, countryside walks with my dog and spending time with my family.

With over 20 years of experience in the finance industry, I have seen how important it is to protect the things that truly matter. My passion is helping families and businesses build security and peace of mind through thoughtful, personalised protection. Having lived in Shanghai and Dubai for 12 years, I have had the privilege of working with people from many different backgrounds. These experiences shaped the way I work with clients today. I take the time to listen, understand your situation and design protection that genuinely fits your life. Working closely with the team at True Solution Mortgages, I focus on ensuring the protection you put in place fully supports your mortgage and wider financial plans. Through Pride Protect, I specialise in designing protection solutions that help safeguard your home, your income and the people who depend on you. As a mum of two young boys, I understand first hand how important it is to plan for the future and make sure the people you love are protected. Outside of work, I enjoy going to the gym, sea swimming and playing padel, which helps me stay active and maintain a positive balance.